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AI concierge agents for enterprise customer experience — build, optimize, and scale support that treats every customer like the only one
HQ: San Francisco, CA, United States | Founded: 2023 | Employees: ~200 (2026, est.) | Stage: Late Stage VC (Series D) | Website: https://decagon.ai
Decagon is an enterprise AI company that builds autonomous AI agents for customer experience, founded in August 2023 by Jesse Zhang (CEO) and Ashwin Sreenivas (CTO), two engineers who previously led AI and machine-learning work at Uber. The company emerged from stealth in June 2024 with $35M in funding from Accel and Andreessen Horowitz, positioning itself against the incumbent chatbot market it considered fundamentally broken.
The platform lets brands deploy AI agents across voice, chat, email, and SMS that resolve issues, take actions, and complete tasks on behalf of customers 24/7. Its differentiator is the Agent Operating Procedures (AOPs) framework: CX teams write agent behavior in natural language — like how humans learn standard operating procedures — and those instructions automat
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