incident.io — Startup Profile

Software that helps teams respond to service outages.

HQ: London, England, United Kingdom | Founded: 2021 | Employees: Not publicly disclosed | Stage: Series B / private | Website: https://incident.io

About

When an online service stops working, incident.io helps the people responsible coordinate the response. It can create an incident room, assign tasks, send updates, and produce a review afterward. The company says its newer AI agents can help resolve incidents with the team.

The Take

incident.io focuses on a painful, frequent business problem and fits naturally into tools engineers already use, such as Slack. The company’s next test is proving that its new AI features improve response quality rather than simply adding another chatbot.

Key Metrics

Founded: 2021
Latest funding: $62M
Status: Series B / private

Funding Rounds

Round: $62M (2025-04) — Insight Partners

Key People

Stephen Whitworth
Pete Hamilton
Chris Evans

Key Competitors

PagerDuty —
FireHydrant —
Rootly —

Timeline Highlights

2025-04: Series B: $62M

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